Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in Australia are open for business.

Customer: the person, organisation, institution or company who purchases the Goods from Cambridge pursuant to these Conditions.



Cambridge: The Chancellor, Masters, and Scholars of the University of Cambridge, trading as Cambridge University Press.

Conditions: the terms and conditions set out in this document as amended by Cambridge from time to time.


Contract: the contract between Cambridge and the Customer for the sale and purchase of the Goods in accordance with these Conditions and the Global Conditions.



Global Conditions: Cambridge’s Global Terms of Trade, accessible here:

• For Individuals
• For Trade Customers

Goods: the goods (or any part of them) set out in the Order.



Order: an order requesting delivery of Goods, submitted by the Customer to Cambridge containing the specific details of the Goods, quantity, and any other special conditions, if any.

Trade Customer: an organisation, institution or company who purchases the Goods from Cambridge pursuant to these Conditions.

2.1 Customer Orders are subject to:

2.1.1 These Conditions, which are specific to Australia and New Zealand; and

2.1.2 Cambridge’s Global Conditions.

2.2 To the extent of any inconsistency between the Conditions and the Global Conditions, the Conditions will take priority.

For all Orders

3.1 Cambridge’s obligation to deliver shall be discharged on arrival of the invoiced Goods at the Customer’s designated delivery address or at the address appearing on the Customer’s Order.

Custom Deliveries

3.2 Where the Customer has requested custom delivery arrangements:

3.2.1 Risk in respect of the Goods shall pass to the Customer upon the Goods leaving Cambridge’s premises.

3.2.2 Unless otherwise agreed in writing, Cambridge shall on behalf of the Customer arrange for the carriage of the Goods and their insurance against all usual risks, the cost of which will be charged to the Customer’s account.

3.2.3 Cambridge will not accept liability for damage, shortage, or loss during transit.

New Zealand Orders

3.3 Unless otherwise specified in writing, Cambridge reserves the right to hold Orders for a period of up to 5 days.  After this time, the Order will be released.

Damaged goods/misbound goods/incorrect supply

3.4 For misbound Goods with a GST inclusive price of less than $100.00 AUD or NZD, the Customer must send the title page and cover (quoting ISBN) to Cambridge together with a covering letter quoting the invoice number.

3.5 For damaged Goods, misbound Goods with a GST inclusive price of more than $100.00 AUD or NZD, or for incorrectly supplied Goods, Cambridge will authorise the return of these Goods at Cambridge’s expense provided Cambridge’s authorised carrier is used.

3.6 Cambridge reserves the right to issue either a credit note or a replacement for such Goods.

Short supply

3.7 For Australian Trade Customers, all claims for shortages must be received by Cambridge no later than 5 Business Days after delivery of Goods. The Customer must specify the relevant delivery number or invoice number and the details of the shortage in the claim. Cambridge is not liable for short supply claims received after 5 Business days from the delivery date.

3.8 For NZ Trade Customers, all claims for shortages must be received by Cambridge no later than 10 Business Days after delivery of Goods. The Customer must specify the relevant invoice number and the details of the shortage in the claim. Cambridge is not liable for short supply claims received after 10 Business Days from the delivery date.

Australian Customers

4.1 All prices shown in catalogues, on official Cambridge pricelists or quoted to Customers are Australian recommended retail prices (RRP) inclusive of GST. 

New Zealand Customers

4.2 All prices shown in catalogues, on official Cambridge pricelists or quoted to Customers are New Zealand recommended retail prices (RRP) inclusive of GST.

Export Customers (Customers outside Australia and New Zealand)

4.3 All prices shown in catalogues, on official Cambridge pricelists or quoted to Customers are Australian recommended retail prices (RRP) exclusive of GST. Cambridge reserves the right to alter prices without notice.

Discounts

4.4 Cambridge will determine the discounts for individual Customers. Discounts are subject to change without notice. Cambridge invoices state the RRP less any agreed discount.

Returns eligibility

5.1 The following items are sold on a FIRM SALE/NO RETURN basis only:

5.1.1 All electronic media products (including eBooks).

5.1.2 All Education & ESL titles, except Education School ‘Inspection’ Orders (see ‘Inspection Orders’ section below).

5.1.3 Academic print on demand titles, except for select major textbooks and trade titles, which are considered for return on a case-by-case basis (backorder cancellation of such titles is not allowed).

5.1.4 Academic titles with an AUD RRP greater than $180.

5.1.5 All other academic title returns will only be accepted between the period 4 months after the invoice date and before the anniversary (12 months) of the invoice date. Returns outside this period will not be accepted. The total maximum returns allowance for titles deemed returnable is 20% based on the moving annual total (MAT) of academic sales value. The MAT is calculated at the end of each calendar month based on the invoice date and sales value for each title.

5.1.6 All returned Goods must be in “merchantable” condition. Any Goods received as part of an authorised return that are in non-merchantable condition or bearing any in-store pricing will not be credited or returned to the Customer. Rejections will be acknowledged through postal documentation. (Cambridge will hold these items for 1 month only; thereafter these Goods will be destroyed. Within this timeframe the Customer can request return of these Goods. A freight and handling charge will apply and is payable by the Customer).

Australian Customers

5.2 All returns must be authorised by Cambridge by way of a Returns Authorisation.

5.3 All returns applications must quote the invoice number, ISBN, and account number.

5.4 All cartons of returns must clearly be labelled with the ‘Returns Authorisation Number’ supplied by Cambridge and the Customer’s name and address must be clearly visible.

5.5 No carton of returns may exceed 11 kilograms.

5.6 Return freight is at the Customer’s expense and proof of delivery is the Customer’s responsibility.

5.7 Cambridge does not accept Goods for credit and then refund by cash settlement.

5.8 Returns authorisation documents are valid for 2 months from the date of issue.

5.9 Any unauthorised return of Goods will not be accepted by Cambridge and will be returned to the Customer at the Customer’s expense.

New Zealand Orders

5.10 All New Zealand Orders are offered on a FIRM SALE/NO RETURN basis, except any special Order supplied under a written arrangement between the Customer and Cambridge.

5.11 For supplies to New Zealand Customers, the parties agree that section 8 (4) of the Goods and Services Tax Act 1985 does not apply to any supplies of Goods or services made under this contract by Cambridge to the Customer. Because of this agreement, supplies of Goods or services made by Cambridge to the Customer are deemed to be supplies made in New Zealand and are therefore chargeable with Goods and Services Tax.

Inspection Orders

5.12 The inspection facility is only available to schools within Australia on select products.

5.13 Inspection copies must be ordered using an official school order number. Any requests for inspections taken at conferences must have full teacher name, department, email and delivery address and phone number.

5.14 Cambridge pays freight on delivery of all inspection copies made to the Customer.

5.15 Customers may inspect the Goods free for 30 days from the date of the Inspection Reply Slip.

5.16 At the end of the 30-day inspection period, Customers may:

5.16.1 Purchase (P): Simply keep the book(s) and return the slip advising you would like to purchase this inspection. An invoice will be sent for payment.

5.16.2 Return (R): Return the slip with the book(s) to Cambridge. Return freight is payable by the Customer. The returned copy must be in ‘merchantable’ condition, or it will be returned to the Customer at the Customer’s expense.

5.16.3 Order (O):  Order further copies. If you booklist or purchase a class set, you may keep the inspection copy free of charge. Confirmation of the booklist or class set purchase must be provided.

5.17 Monthly correspondence may be sent to the Customer for any outstanding supplied Inspection copy.

5.18 Where books are not returned within 120 days from original Reply Slip date an invoice will be raised on the Customer’s account. Normal trading terms will then apply.

6.1 All export Orders are offered on a FIRM SALE/NO RETURN basis, except any special Order supplied under a written arrangement between the Customer and Cambridge.

6.2 Export prices exclude Australian GST.

6.3 Cambridge is not responsible for any taxes, extra charges etc. levied by the importing country.

7.1 The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of Australia.

Each Party irrevocably agrees that the courts of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).